Burke Premier Playground, Park & Recreation Equipment: Service

A grown-up approach to service.

There’s a lot to be said for thinking like a kid. After all, kids haven’t yet become jaded by disappointments, lackluster service and broken promises. They still think people ought to do what they say, when they say they’ll do it.

We think so too.

And to live up to the expectations of a child, we take a very grown-up approach to service.

On-time shipping and delivery. We have some pretty ambitious goals for shipping our products. In fact, we aim for perfection – 100% complete, 100% correct, 100% on time. How are we doing in our quest for such goals? Pretty well, by ordinary standards, though not well enough for ours! In 2006, based on 3,118 orders, 98.7% were on time, 99.9% were complete, and 97.1% were error-free. Why do we aim so high? Because if your order is wrong, you don’t care about the 999 we got right.

Personal attention from start to finish. The Burke team is here to help before, during and after the sale—long after. From the initial design through the final installation, your Burke playground consultant will work closely with you to make sure all the pieces come together. Our focus is not just about building your playground today; it’s about building a relationship with you for years to come. And once it’s installed, you can contact your local Burke representative or our factory customer service hotline simply by calling 800.356.2070, from 7:30 a.m. to 4:30 p.m. CST weekdays.

Passionate About Fun

Passionate About Value

Passionate About Quality

CONTACT REPRESENTATIVE 1-800-266-1250 | CUSTOMER SERVICE 1-800-356-2070

passionate about service

A grown-up approach to service.